Privacy Policy – bingoplus kyc

1 Introduction

bingoplus kyc ("the Platform," "we," "us") is committed to protecting the privacy of every player who registers and uses our services. This Privacy Policy describes how we collect, use, store, and share personal information about you, and explains the rights you have in relation to your data.

This policy applies to all personal data collected through the bingoplus kyc website, mobile applications for Android and iOS, and any communications between you and the platform's support team. It should be read alongside the Terms and Conditions, which governs your overall use of the platform.

If you have questions about anything in this policy, please contact our support team through the details in the Contact section below.

2 What Personal Data We Collect

We collect personal data from you in three ways: information you provide directly, information collected automatically when you use the platform, and information obtained through identity verification processes.

3 How We Use Your Personal Data

bingoplus kyc uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the platform.
• Service delivery: To process your bets, settle winnings, process deposits and withdrawals, and provide access to games and betting markets.
• KYC compliance: To verify your identity and age, and to meet anti-money laundering (AML) obligations as required under applicable law.
• Payment processing: To facilitate PHP transactions through GCash, Maya, and local bank transfer, and to maintain accurate financial records.
• Account security: To monitor login activity, detect suspicious access, send OTP authentication codes, and protect your account from unauthorised use.
• Responsible gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion periods set by players, and identify accounts that may need additional support.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall quality and performance of the platform.
• Customer support: To handle your enquiries, resolve issues, and maintain a record of communications for quality assurance purposes.
• Legal and compliance obligations: To comply with applicable Philippine laws and respond to valid requests from regulatory or law enforcement authorities.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the gaming and betting services you have signed up for.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable Philippine legal requirements.
• Legitimate interests: Processing for platform security, fraud prevention, and service improvement, where these interests do not override your rights.
• Consent: For optional communications such as promotional updates, where you have given explicit consent. You may withdraw this consent at any time through your account settings.

5 Data Sharing

bingoplus kyc does not sell your personal data to any third party. We may share your data in limited circumstances:

• Service providers: Trusted third-party vendors who assist in operating the platform — including payment processors, identity verification services, and cloud infrastructure providers. All such providers are bound by contractual data protection obligations.
• Legal and regulatory authorities: Where required by Philippine law or valid legal process, we may disclose personal data to government agencies, courts, or law enforcement authorities.
• Anti-fraud and AML: Data may be shared with fraud detection or financial intelligence services where there is a legal obligation or legitimate interest to prevent financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of platform assets, your data may be transferred to the succeeding entity, subject to equivalent privacy protections.

6 KYC and Identity Verification Data

As part of the account verification process, bingoplus kyc requires all players to submit a valid Philippine government-issued ID and a live selfie photograph. This information is used exclusively for the following purposes:

• Confirming that you meet the minimum age requirement of 21 years old.
• Verifying that the identity you registered with matches the documents you provide.
• Complying with applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.

KYC documents are stored securely using encryption. Access to identity documents is restricted to authorised personnel and verification service providers only. Documents are retained for the period required by applicable Philippine law and then securely deleted.

Accepted Philippine government IDs include the national ID, passport, driver's licence, UMID, SSS card, PhilHealth ID, and other government-issued photo identification cards.

7 Cookies and Tracking Technologies

bingoplus kyc uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you access the site.

We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly — including session management, login authentication, and security features. These cannot be disabled without affecting how the platform works.
• Analytical cookies: Used to understand how players use the platform, which pages are visited most, and where errors occur. This data is aggregated and used to improve platform performance.
• Preference cookies: Used to remember your settings and preferences — such as language preferences or notification settings — across sessions.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to access or use the platform correctly.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, as required by applicable Philippine law and our operational obligations.

• Account and transaction records are typically retained for a minimum of five years after account closure to meet legal and regulatory obligations.
• KYC identity documents are retained for the period required under applicable AML regulations.
• Support communications are retained for a defined period for quality assurance and dispute resolution purposes.
• Data collected for marketing purposes (where consent was given) is deleted promptly upon withdrawal of consent.

9 Data Security

bingoplus kyc implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmissions between your device and the platform.
• Encrypted storage for sensitive data including identity documents and payment details.
• OTP two-factor authentication on account login to prevent unauthorised access.
• Role-based access controls limiting internal access to personal data to authorised personnel only.
• Regular security reviews and monitoring of platform systems for suspicious activity.

While we take all reasonable steps to protect your data, no system is completely immune to security risks. In the event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities as required by law.

10 Your Data Rights

As a player based in the Philippines, you have rights over your personal data. These include:

To exercise any of these rights, contact our support team via the in-platform support channel or by email at [email protected]. We will respond to valid requests within a reasonable timeframe as required by applicable law.

11 Minors

bingoplus kyc is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by an individual under the minimum age, we will immediately suspend the relevant account and delete the data.

If you believe a minor has registered on our platform, please contact us immediately through our support channel so we can investigate and act accordingly.

12 Changes to This Policy

bingoplus kyc may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. The date of the most recent update is displayed at the top of this page.

Where changes are material, we will notify registered players through the platform or via the contact details held on your account. Continued use of the platform after notification of changes constitutes acceptance of the updated policy. If you do not agree with a material change, you may close your account by contacting our support team.

13 Contact Us

For questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the bingoplus kyc support team:

• Email: [email protected]
• In-app support: Available 24/7 through the support channel within the bingoplus kyc platform or app.

For questions about the platform's general terms of use, visit the Terms & Conditions page. For responsible gaming tools and self-exclusion options, visit the Responsible Gaming page.